Staff and Sussex patients views on access to GP-led services
Download (PDF 3.04 MB)Summary of report content
This project emerged because Healthwatch Sussex was receiving a high level of feedback from the public regarding primary care. To gather further information on this, it conducted two surveys: one for primary care staff and one for the general public. The staff survey received over 250 responses, whilst the public one had over 7000 responses.
The staff survey revealed a tired and overstretched workforce that is becoming frustrated with the public’s demands and attitudes. Staff are proud of the service they have delivered and the way they adapted their practices during the pandemic.
The public survey found long telephone queues, lack of availability of appointments, and mixed feedback about telephone and online consultations. The report recommends the implementation of new phone systems, more specific time slots for online and phone consultations and greater opportunities for face to face consultations, better use of online technology, and better communication with patients.