Summary report of enter and view project Sept 22 - March 23

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Summary of report content

Healthwatch Salford report on the overall findings of their Enter and View visits to seven care homes during the period September 2022 to March 2023. During the project the team spoke to 52 residents, 39 staff members, 8 friends and family of residents, and 7 Managers and Deputy Managers.

The individual homes varied greatly in terms of size and location, but good quality of care was observed throughout the visits.

As a result of the visits, a total of 26 recommendations were made around the following themes: activities/community links; environment/planned improvements; complaints procedure/gathering feedback; staffing; care for the resident; notices and displays and visiting arrangements.

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General details

Local Healthwatch
Healthwatch Salford
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
106
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