Enter and view: Churchill Ward

Healthwatch Blackpool undertook an announced enter and view visit to Churchill Ward on 8 December 2022. They spoke to 12 patients and the manager.

Healthwatch Blackpool had a positive experience overall on Churchill ward, however, feedback was mixed. In general, most patients appreciate the staff are doing their best with limited resources, and they recalled having positive interactions with most staff.

The main areas for concern were regarding the consistency in communication, both in terms of patients receiving timely information, as well as ensuring all staff are communicating messages in line with one another. The environment was clean and representatives observed patients engaging in activities. Noticeboards were up to date and contained important information.

Feedback from some residents suggests the physical activity is enjoyable, whilst others would prefer to be offered a broader range of activities, including relaxation sessions and more involvement in cooking. Safety and wellbeing of patients varied, with some mentioning occasions where they have not felt safe due to other patients or low staffing levels.

Overall, there are areas for improvement on the ward, but Healthwatch Blackpool concluded that these related the levels of staffing, rather than individual staff competency.