Enter and view: Firth House Care Home

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Summary of report content

Healthwatch North Yorkshire undertook an Enter and View visit to Firth House care home on 22 August 2022.  They wanted to find out residents’ experience of living in a care home, and to understand the quality of care provided.  They spoke to 94 people.

Overall, residents, relatives and friends were very positive about the service and care provided. The food was of good quality with a wide choice available. Staff interacted and provided care and support, considering the needs and requirements of the residents.

There was good signage on room doors and landmarks to help residents with cognitive impairment. Staff regularly checked the sensory needs (sight, oral health, and hearing) of the residents and recorded these in their care plans. The care home responded well to the pandemic by improving infection control procedures and implemented communication methods between residents, family, and friends.

Recommendations were made about activities, cleanliness and hygiene, signage and staffing.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Anchor Hannover Group

Details of people who shared their views

Number of people who shared their views
94
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