Insight report - October 2022

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Summary of report content

Healthwatch Surrey report on the experiences of people using health or social care services in October 2022.  During that period, they heard from 122 people. 

Key themes in their data include:

  • Praise and thanks for the care and support received
  • The need for better communication with patients
  • Issues with hospital pharmacies
  • The unexpected costs of health care

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Cost and funding of services
Lifestyle and wellbeing; wider determinants of health
Parking and transport

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Inpatient care/General inpatients
Pharmacy

Details of people who shared their views

Number of people who shared their views
122
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