Insight Bulletin - December 2022

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Summary of report content

Healthwatch Surrey report on the key themes in their data for December 2022. These are:

  • Skill, professionalism and quality of care
  • Efficient, inclusive access to care
  • Warmth, compassion and the human touch
  • Appreciation for the third sector and smaller services

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Cardiology/heart medicine
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)
Ophthalmology
Paediatric care
Pharmacy
Physiotherapy
Services other than health or social care
Vaccination clinics, including Covid 19 vaccine
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