Enter and view: Ealing Urgent Treatment Centre

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Summary of report content

Healthwatch Ealing undertook an announced enter and view visit to the Acute Care Unit at Ealing Hospital on 29 April 2022. They spoke to 7 patients.

The report looks at the following areas:

  • Signposting and access to information
  • General environment and accessibility
  • Covid-19 protocols
  • Staffing and personal care

The report contains 13 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
7
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