Pharmacy Survey Report 2022

Healthwatch Bury undertook a survey to understand patients experiences of pharmacies and to contribute to the Pharmaceutical Needs Assessment document in Bury that was published in October 2022. There were 28 responses to the survey

Two thirds of the patients were satisfied with the time it took to access the service. Almost all patients are happy with the location of their pharmacy. Most respondents said they use the pharmacy to collect the prescription for themselves or for someone else. Almost all patients are happy with the location of their pharmacy. The pharmacy having the things I need’ was considered most important when accessing services.

The report contains five recommendations about raising awareness, accessible information, communication with patients, commissioning processes, and telling people about the services pharmacies can provide.