Annual report 2021/2022

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Summary of report content

Healthwatch Coventry report on their achievements for the year 2021/22.

They heard from 497 people about their experiences of health and social care and provided advice to 405 people.

Key issues they worked on included a mystery shopping exercise of GP phone systems and helping people access Covid-19 vaccination.

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General details

Local Healthwatch
Healthwatch Coventry
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Vaccination clinics, including Covid 19 vaccine
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