Enter and view: Richmond Home Treatment Team

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Summary of report content

Healthwatch Richmond upon Thames wanted to understand the quality of service provided to people in a mental health crisis and so undertook an Enter and View visit to the Richmond Home Treatment Team.  They spoke to 41 people.

The report looks at:

  • Assessments of need
  • Contacting the team
  • Support provided to patients and carers
  • Consistency of care
  • Access to medication
  • Communication with GPs
  • Arrangement of appointments
  • Quality of therapeutic interventions
  • Discharge process
  • Staff views

There were no formal recommendations, but the report contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Triage and admissions
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Mental health crisis service
Name of service provider
South West London & St Georges’ NHS Trust

Details of people who shared their views

Number of people who shared their views
41
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
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