Enter and view: The Cedars Surgery

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Summary of report content

Healthwatch North Somerset conducted an Enter and View visit at The Cedars GP Surgery in December 2017 to ascertain the experience and opinions of local patients. The Cedars Surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset.

The Enter and View representative observed interaction between staff and patients and engaged with 4 patients. The visit focused on decor, cleanliness, patient contact, the waiting rooms, and information boards.

Whilst the surgery was found to be welcoming and friendly and premises clean and well-maintained, the report identified 3 recommendations: to publicise more information about the PPG, to explore the possibility of a display in the waiting area with photos and information about staff at the surgery and to provide patients with more information about the role of reception staff.

The Cedars Surgery have not formally responded to the report.

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
The Cedars Surgery

Details of people who shared their views

Number of people who shared their views
4
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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