Enter and view: Swansea Terrace Care Home
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Healthwatch Lancashire conducted an Enter and View visit at the Swansea Terrace Care Home in Preston, a privately-owned care home that provides care for the elderly, including people affected by dementia. The purpose of the visit was to observe the service, consider how it may be improved and disseminate good practice.
Enter and View representatives made an announced visit on 7th November 2017. They engaged with 10 residents, 4 staff members and 1 relative. Discussion was structured around four themes: environment, care, nutrition and activities, which were designed to gather information concerning residents overall experience of living at the home. The team also recorded their own observations using a traffic light scale to rate the areas.
Swansea Terrace was found to be spacious, neutrally decorated, reasonably maintained and clean. Residents reported enjoying the meals provided and representatives observed appropriate activities taking place. The home displayed informative notice boards with relevant policies and indicated an “open door” approach to resolving queries or suggestions. Staff spoke of the new manager in a positive light and residents generally appreciated the care staff. However, it was clear from many respondents (staff, residents and relatives) that staffing levels were a significant issue and had impacted on the effectiveness of the service.
Based on the traffic light ratings, the Enter and View Representatives gave the home an overall Amber rating.
No specific recommendations were made within the report, nor does the report contain a response from the provider.