Enter and view: Waltham House Care Home

Healthwatch North East Lincolnshire conducted an Enter and View visit to Waltham House Care Home in October 2017. The purpose of the visit was to engage with residents and explore whether they feel treated with dignity and respect and to observe the provision of care, including personal care. Other key areas outlined in the purpose of visit are food and drink, safeguarding, activities, staffing and medication.

Enter and View representatives visited the premises, having given prior notice of intention but not a specific date and engaged with residents and staff. In addition to these conversations, much of the report is based upon observations made by the representatives.

Key findings indicate that, whilst staff interactions with residents appeared caring and demonstrated good rapport, the environment was not of a suitable standard and several observations were made that suggest improvements are needed. Issues included temperature, inaccessible call bells and lack of stimulation.

A total of 7 recommendations were made to the provider, who responded to all points raised. In terms of impact, the provider acted upon the recommendations to purchase new bedding and towels and have plans underway to make further improvements.