Healthwatch Lincolnshire Quarterly Report Jul-Sept 2017

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Summary of report content

Healthwatch Lincolnshire have published their first 'Making a difference' Quarterly Report, summarising activity undertaken between July and September 2017. During this time, they have engaged with 2720 local people at events across Lincolnshire.

The report details statistics for the quarter, the 2016/17 AGM, patient stories and experiences, signposting support, Enter and View visits, reports and escalations, ‘So what’ and updates on local services.

Healthwatch Lincolnshire details work they have carried out relating to Grantham A&E, Annual learning disability health checks, Lincoln walk-in centre, Pain Clinic, as well as addressing the issue of the special measures status at United Lincolnshire Hospital Trust (ULHT). Through Enter and View, 9 Care Homes were visited and findings included reports of delayed or poor discharge from hospital, lack of care package provision and access to activities for residents, specifically when needing wheelchair accessible transport.

The report highlights areas of impact, such as changes made to correspondence from the CCG and ULHT and better engagement with the Gypsy Traveller Community. This local Healthwatch was also asked to be part of the tender panel at Cliff House Medical Practice with special consideration for the patient engagement element on the contract award.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Discharge
Public consultation and engagement
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Parking and transport
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Other
General outpatients and hospital-based consultants
Rehabilitation/enablement
Pain management
Emergency department (inc A&E)
Services for people with a learning disability
Adult social care, including care packages and social workers
Care home
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
2720
Age group
Not known
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
Not known
Seldom heard groups
People who are geographically isolated
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