Enter and view: Locking Village Surgery

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Summary of report content

Healthwatch North Somerset conducted an Enter and View visit at Locking Village Surgery in January 2018 to ascertain the experience and opinions of local patients. The surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset.

An Enter and View representative observed interaction between staff and patients, the condition of the premises and provision of information including the website. The Representative also spoke with the Practice Manager and made a call out of hours to note the recorded information given to patients.

The manager was asked about any changes they have made as a result of patient feedback, any changes planned to make to improve access to services and to share their examples of good practice within primary care. Observations of the premises included accessibility, provision of information including complaints procedure, décor, signage and layout.

The report makes four recommendations, which suggest ways to enhance the provision of general information for patients and possible improvements regarding the accessibility of the surgery entrance.

The provider did not respond to the report or its recommendations.

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Remote appointments and digital services
Staffing - levels and training
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Locking Village Surgery

Details of people who shared their views

Number of people who shared their views
1
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
1
1 votes with an average rating of 1.