Enter and view: The Drive Surgery

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Summary of report content

Healthwatch Redbridge conducted an Enter and View visit at The Drive Surgery in October 2017 as part of the local Healthwatch programme of Enter and View visits to GP Practices in Redbridge to evaluate whether providers are adequately supporting people with communication impairments to use services. Healthwatch also reviewed the GP website for accessibility.

Enter and View representatives made observations and engaged with five patients, as well as the Receptionist and Practice Manager. They found that there were some instances of poor accessibility outside of the premises and on the GP website. However, the GP surgery was able to provide different formats of information to accommodate to differing needs. Staff had been trained in how to support patients with visual and hearing impairments and learning disabilities.

A total of seven recommendations were made in the following key areas: Accessibility of the practice website, improvements to accessibility at entrance, staff training and provision of alternative formats.

The Drive Surgery responded positively to the report and have actioned, or made plans to action, all the recommendations.

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General details

Local Healthwatch
Healthwatch Redbridge
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
The Drive Surgery

Details of people who shared their views

Number of people who shared their views
5
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Learning disability or difficulties
Physical or mobility impairment
Types of long term conditions
Blindness or severe visual impairment
Deafness or severe hearing impairment
Does this report feature carers?
No
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