Enter and view: New Court Surgery
Download (PDF 522.32 KB)Summary of report content
Healthwatch North Somerset conducted an announced Enter and View visit at New Court Surgery in January 2018 to ascertain the experience and opinions of local patients. The surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset.
Two Enter and View representatives observed interaction between staff and patients, the condition of the premises and provision of information including the website. The Representative also spoke with 4 patients, as well as the Practice Manager, and made a call out of hours to note the recorded information given to patients.
The manager was asked about any changes they have made as a result of patient feedback, any changes planned to make to improve access to services and to share their examples of good practice within primary care.
Observations of the premises included accessibility, provision of information including complaints procedure, décor, signage and layout.
The report makes 5 recommendation, which include replacing worn-out seating and continue to find ways to improve the provision of information available to patients.
The provider did not respond to the report or its recommendations.