Enter and view: The Hamlet Care Home
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In February 2018, Healthwatch Salford carried out an Enter and View visit to The Hamlet Care Home in Eccles. The stated purpose of the visit was to engage with residents and understand how their dignity is being respected, identify examples of good working practice and observe the provision of care.
Authorised representatives conducted interviews with 2 residents, 1 relative and 3 members of staff at the care home. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored.
Residents expressed a sense of being comfortable and happy in the home, were able and supported to have choices in food, activities and their care. They enjoyed one-to-ones with both staff and other residents. Staff expressed a high level of pride in their work and said that they were supported well by management with regular supervisions and training to carry out their role and care for residents.
Other needs were catered for and accommodated, with staff supporting residents to access health care services and making changes to the menu to suit one resident’s requirement for Halal food.
The report does not make specific recommendations but does contain a response from the provider addressing points made within the report requiring clarification.