Enter and view: Wyndham House (Castlemeadow Care Ltd)

In January 2018, Healthwatch Norfolk carried out an enter and view visit to Wyndham House, a residential care home run by Castlemeadow Care Ltd.

The visit was part of a programme of visits to care homes looking at the relationship between staff and residents and how residents are supported to make their own decisions about activities and food choices.

Representatives visited the premises and engaged with residents and their relatives, as well as making their own observations.

Key findings were:

- The two story building is currently undergoing extensive refurbishment and is welcoming, warm and friendly.

- All rooms are large single occupancy with en-suite facilities, some overlooking the large garden.

- All residents appeared well presented, comfortable and happy.

- A good range of activities is offered by the Activities Coordinator and it is hoped to expand this in the coming months.

- Monthly meetings are held with residents’ families.

The report makes 4 recommendations suggesting improvements for the premises and facilities, as well as expansion of the activities programme. The report was well received by the provider, who has responded to each recommendation.