Primary Care cervical screening, County Durham

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Summary of report content

The Healthwatch County Durham work plan for 2016/17 included research into the barriers to health screening programmes. This is linked to the refreshed Primary Care Strategies of the North Durham and Durham, Dales Sedgefield and Easington Clinical Commissioning Groups. The work plan specifically required Healthwatch County Durham to research screening programmes which have the poorest uptake to explore the reasons for this. The cervical cancer screening programme plays an important part in preventing cervical cancer and reducing late diagnosis.

Cervical cancer prevention week 2018 took place at the end of January and Healthwatch County Durham took the opportunity to research the uptake of cancer screening in the county to see why some eligible people were not taking part in the screening programme and if there was anything that could be done to encourage more people to participate

The key points raised by the nearly 900 women who responded to the survey were: it was easier to delay or forget about the screening as they receive a letter to make an appointment, rather than an actual date to attend.; nursing staff need to be mindful about the way in which they interact or talk to patients. Unintentional actions or comments can have an impact on women and can make them reluctant to have the procedure repeated; and that there need to be continued efforts to reinforce the importance of attending screening, including information about the HPV vaccination and how it ties in with the screening programme.

Of note were the 25 women said they were too frightened or embarrassed to attend when invited for screening.

Healthwatch County Durham noted that the leaflet that is sent out with the invitation letter does not give enough clarity about the importance of still attending for cervical screening if you have had the HPV Vaccination. There was also a suggestion that there could be a more effective follow-up procedure, for instance using texts or emails as well as letters and suggesting times to attend or setting up on-line appointments systems for screening may improve uptake.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cancellation
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Diagnosis
Public consultation and engagement
Prevention of diseases, including vaccination, screening and public hygiene
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
897
Age group
All
Gender
Women
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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