Enter and view: Kingsley Cottage Care Home

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Kingsley Cottage, a 17 bed residential care home, on 19 June 2018. The visit was to review implementation of the eight Quality Indicators for Care Homes developed by Independent Age.

The visiting team of Authorised Representatives noted that the maintenance of the Home and its grounds needed some attention. The Authorised Representatives were told by staff of the qualifications they had and the encouragement by management for them to continue to upskill and gain further care qualifications. The report notes that, while there are some activities that take place, it would enhance the wellbeing of residents to have a designated activity coordinator and activities available on a daily, or near daily basis.

Healthwatch Staffordshire Authorised Representatives cut the visit short after a resident suffered a medical emergency which necessitated an ambulance being called.

The report made a number of recommendations around activities and maintenance and storage issues but no response was received from the provider.

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
1
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Pregnancy/maternity
N/A
Types of disabilities
Not known
Does this report feature carers?
No
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