Public experience of community pharmacies in Cheshire

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Summary of report content

Throughout November and December 2017, Healthwatch Cheshire undertook a project to determine how the population of Cheshire use their pharmacies, and how many people were aware of the services provided.

In order to achieve this Healthwatch engaged with a cross section of people at engagement events throughout Cheshire East and Cheshire West and Chester using a survey mixed with quantifiable and qualitative questions to enable measurable and illustrative responses. There were 103 survey responses.

Areas explored include: services offered, prescribing, Minor Ailments Scheme, community pharmacies, integrated pharmacies, weekend opening hours, and seasonal flu vaccination.

The report concludes that pharmacies are a widely used and valued resource but that there is scope for an increase in awareness around the Minor Ailments Scheme in particular and what treatment is available and for what ailments.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Patient experience
Key themes
Access to services
Diagnosis
Written information, guidance and publicity
Integration of services and communication between professionals
Medication, prescriptions and dispensing

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
103
Does this report feature carers?
Not known
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