Enter and view: Edgware Community Hospital, Dennis Scott Unit, Thames Ward

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Summary of report content

Healthwatch Barnet conducted an announced Enter and View visit to the Thames Ward, part of the Dennis Scott Mental Health Unit, at Edgware Community Hospital on 24 April 2013. The visit was made as part of a planned strategy, in response to concerns received by Barnet LINk prior to the establishment of Healthwatch, to explore the treatment of mental health patients in various locations across the Borough.

Thames Ward is one of four mental health units in the Dennis Scott Unit at Edgware Community Hospital. It is a mixed acute admissions ward

with 20 beds. Patients are admitted via a doctor’s referral or a home treatment gatekeeper. Although patients generally stay for about 6 weeks, some may stay longer.

The Enter and View Authorised Representatives reported that all sleeping accommodation is in individual rooms, and the individual rooms are adequately furnished for the intended relatively short-stay patients and have nothing in them that could be used for self-harm. Even the curtains, necessary for privacy, came down if any weight or pressure had been applied to them.

As well as a mental health assessment on admission, patients are given a physical health check and regularly monitored during their stay.

Planning starts for their release destination of home, recovery house, or social housing.

As the visiting team noted that it was sometimes difficult to distinguish between staff and patients because the staff did not wear uniforms and Ward staff were not clearly identifiable to patients, visitors and other staff, there was a recommendation made in the report that staff should wear clearly visible and legible name badges.

The recommendations made in the report were positively addressed by the manager of the Ward and at the time of the response all staff had been issued, and were wearing, name badges.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Discharge
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Accessibility and reasonable adjustments
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Mental health crisis service
Other

Details of people who shared their views

Number of people who shared their views
10
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Mental health condition
Does this report feature carers?
No
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