Enter and view: Astbury Lodge Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Astbury Lodge Care Home on 8 January 2014.

Astbury Lodge is a care home operated by the CLS Group on a not for profit basis. It can accommodate 42 residents, in 40 single rooms and one shared room. The provision is for people of old age and includes care for those with physical disability and those living with dementia. There is no provision for residents requiring nursing care.

The Authorised Representatives' impression during the visit was of a very friendly, welcoming and happy place, both for residents and staff. The organisation around distinct 10-bedded units enhances the sense of its being a home from home. They also felt that the openness to suggestions for improvement signified a drive for continuous improvement by the management team.

The visiting team noted that the staff clearly had a detailed knowledge of the residents and the Authorised Representatives observed the natural way staff passed on updates to each other verbally. The impression was given that further training and time given to staff to keep the already good ‘life plans’ up to date would improve these plans further.

There were no recommendations made, and no response from the provider included within the report.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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