Enter and view: Bradbury House Residential Home

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Summary of report content

Healthwatch Cumbia conducted an unannounced Enter and View visit to Bradbury House, a privately owned 18 bed Residential Care Home, on 28 January 2014 as part of a planned programme of work.

The Healthwatch Cumbria Enter and View Authorised Representatives overall impression was of a very well-run home with the residents and families reporting positively about their lives and experiences there. Where there were negative comments these related to one off incidents. The report noted that the staff and management at the home show good dedication to the home and its residents and the recommendations made within the report are suggestions to further enhance the high standard of care observed during the visit.

There is no response from the provider included in the report.

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General details

Local Healthwatch
Healthwatch Cumbria
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Remote appointments and digital services
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Respite Care

Details of people who shared their views

Number of people who shared their views
13
Age group
Not known
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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