Enter and view: Cloud House Care Home
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Healthwatch Barking and Dagenham conducted an Enter and View visit to Cloud House Care Home on 4 February 2014.
Cloud House provides residential support and care for male individuals with Mental Health conditions and/or Learning Disabilities. Healthwatch was advised that residents currently living in the home are settled and stable; any new referrals are carefully assessed prior to being accepted to ensure a fit with the existing residents' needs.
The Enter and View Authorised Representatives heard that help and assistance is available for residents when they ask for or need it. On Fridays, residents meet to agree on a menu for the following week’s food shopping with Friday nights are designated as a ‘Take Away’ night.
Residents have access to shared shower and bathing facilities as often as they choose. Staff accompany some residents on trips; other residents are able to go out by themselves. The care home staff do not have control over residents’ money; their financial affairs and budgets are supported by an independent appointee. Medications are managed by a local pharmacy and overseen by the care home manager.
Staff told the Authorised Representatives that they will escort residents to local shops to build up their confidence and to familiarise them with the local area. Where a resident is subject to Deprivation of Liberty Safeguarding (DoLS) procedures, they are accompanied by two members of staff whilst going out into the community.
There is an open door policy which enables family members to visit and/or take their relative out for the day. The resident that the visiting team spoke to has a social worker who represents their interests and visits weekly.
The report made four recommendations one of which was that the advertising material around the Care Home should more accurately reflect the facilities available to the residents.
The provider responded positively and addressed all four of the recommendations.