Enter and view: New Bassett House
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Healthwatch Derbyshire conducted an announced Enter and View visit to New Bassett House, a 40 bed Residential Care Home, on 14 February 2014. For the purpose of this visit, Healthwatch Derbyshire wanted to observe ‘What good looks like’ within a care home setting.
New Bassett House was randomly selected, alongside 9 other Care Homes who had been awarded the Derbyshire County Council Bronze Dignity Award.
The Authorised Representatives were told that family members are invited to regular case reviews, attended by staff and an agency representative. This is an opportunity for any issues or problems to be aired and resolved together and by personal negotiation. A family member visiting the home reported their feeling that the care their mother received was excellent.
The site was free of hazards. The home was clean, well- kept, light and airy. Some residents were observed walking unaided without risk of trips. There was plenty of room for people with walking frames and wheelchairs. Evidence of dignity principles were seen in the way that shift patterns have been changed to allow residents to rise in a morning at a time of their choice and can participate in a ‘rolling breakfast’ whereby individual breakfasts will be prepared to order at a time convenient to the resident. Families and friends are encouraged to share a meal with their loved one occasionally and, apparently, this offer is frequently taken up and enjoyed.
The report made three recommendations which included easing resident and family anxiety regarding the possible closure and cuts by updating people regularly and allowing discussion.
There was no response from the provider to the recommendations within the report.