Enter and view: Countess of Chester Hospital; Orthopaedic Trauma Ward

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to the Orthopaedic Trauma Ward of the Countess of Chester Hospital on 11 March 2014.

Patients on the Ward present with a variety of orthopaedic conditions - hip fractures, spinal injuries, broken bones due to road accidents. The youngest patient on the ward on the day of the visit was aged 43 and the eldest aged 98. 90% of the patients are aged 70 and over. During the course of the last month a large number of patients had dementia and extra staff were required as these patients needed one-to-one care and support.

While the visiting team observed that the ward was clean and well run, the younger patient on the Ward noted that it could be noisy at night with the elderly patients becoming restless. The ward utilised 'This is me' booklets provided by the Alzheimer's society to provide reassurance to patients with dementia in an unfamiliar environment, as well as providing useful personal information to staff if patients were unable to provide this.

No recommendations were made and no response from the provider is contained within the report.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Administration (records, letters, results)
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Other
Memory clinic
Orthopaedics and fracture clinic

Details of people who shared their views

Number of people who shared their views
6
Age group
All
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of long term conditions
Dementia
Does this report feature carers?
No
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