Enter and view: Acorn Hollow

Download (PDF 368.04 KB)

Summary of report content

Healthwatch Cheshire West and Chester undertook an announced Enter and View virtually on 20 November 2020.  They spoke to staff and residents.

They found that the home was adapting well to the need to keep staff and residents safe from Covid-19. There were a range of activities on offer, including means of delivering them safely whilst the home was in quarantine.  The home was willing to embrace social media to assist residents in communicating with family members.

Residents were happy with the quality and choice of food on offer and the home was providing staff with meals to reduce the need to leave the home during their shifts thus reducing risk of infection. Healthwatch saw good teamwork from an enthusiastic manager and staff, working with great professionalism during pandemic to ensure residents’ needs are met.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
HC-One

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.