Service user experience report: IAPT services

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Summary of report content

Healthwatch Derbyshire conducted a survey gathering 67 people’s views about their experiences of IAPT services in June 2014.

The research was requested to establish the reasons why people did not take up the support of the services, did not attend appointments, or dropped out from using services as well as to provide insight for commissioners with regards to contracting.

81% of respondents rated their experience of IAPT services ‘Excellent’ or ‘Good’, and most respondents said that appointments were offered at a time and place that suited them.

The report made one recommendation: that further work was undertaken between Healthwatch and partners to capture people’s views from all five IAPT services.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture finished
Type of report
Patient experience
Key themes
Access to services
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Steps to Change, Talking Mental Health, Trent PTS, Insight Healthcare and Let’s Talk Wellbeing

Details of people who shared their views

Number of people who shared their views
67
Age group
Not known
Gender
All
Does this report feature carers?
No
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