Enter and View: Birkenhead Court

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Summary of report content

Healthwatch Wirral undertook an announced Enter and View visit to Birkenhead Court Care Home on 28 January 2015.

The report looks at:

  • The environment of the home, including building, facilities and décor
  • Safeguarding policies
  • Staffing levels and training
  • Meals and food
  • Residents’ medical needs
  • Activities
  • Feedback from staff, residents and relatives.

Healthwatch Wirral were very impressed by the services, buildings and facilities and the caring attitudes of the manager and staff. The residents appeared to be well cared for and contented. Birkenhead Court appears to provide a pleasant and impressive environment for people to live and work in. The manager and staff take pride in providing a quality service for the residents.

There were no recommendations.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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