Enter and view: Primrose House, Cheshire East
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This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 16th February 2015.
The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building.
The HWCE representatives made the following observations and summary.
Overall observations for this home: Promoted independence for residents; encouraged mobility both inside and outside the home; provided stimulation and social activity.
Summary: This home was a pleasure to visit. Staff, residents and their relatives all contributed to the relaxed atmosphere and feeling that that the residents we saw were generally as comfortable as possible. Residents and relatives were full of praise for the staff and we were equally
impressed by their dedication and attention to detail in providing a good quality of life for those they cared for. The staff at this home are caring for a very needy group of residents’ . They seem thoughtful and considerate of their residents’ individual needs and the evidence is that they are doing their best to see that they are all being met. This is striking because it was clear to us that the provision of a very good variety
of activities makes their job easier.