Enter and view: St Catherines Care home, Cheshire East

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 23rd February 2015.

The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building.

The HWCE representatives made the following summary and conclusions:

Overall observations for this home: Promoted independence for residents; encouraged mobility both inside and outside the home; provided stimulation and social activity.

Summary: The home was clean, warm and appeared to visitors to be very welcoming. All residents were appropriately dressed and well groomed, and it was apparent by the various activities undertaken or planned that their wellbeing is of paramount importance. Staff displayed a warm, helpful and courteous manner to all residents, with those residents and visitors interviewed commenting on the high standard of care given by staff at every level. Our visit to St Catherine’s was unannounced, and therefore we considered what we observed was part and parcel of the homes’ daily routine. It was to their credit that having the Manager needing to go home, we were welcomed warmly, and plans made calmly and quickly for someone to assist us and another person to receive our feedback. Staff were very helpful and courteous, and displayed a warm and respectful manner to residents. The home was clean, warm and appeared to visitors to be very welcoming. All residents were appropriately dressed and well groomed, and it was apparent by the various activities undertaken or planned that their wellbeing is of paramount importance.