Enter and view: Swiss Cottage

Healthwatch Central Bedfordshire conducted an announced enter and view visit to Swiss Cottage Home on 1 April 2015. The visit is part of the team’s wider enter and view programme to identify how dignity is being respected in a care home environment. On the day of the visit, the team engaged with 3 staff members and 2 residents using survey and observation methods.

The team found that the home was operating to a good standard of care with regard to cleanliness, dignity and respect. The home had a pleasant environment, with some décor tailored to be dementia friendly. The residents appeared happy and well cared for. Their independence and choice were respected in their care. Before acceptance at the home, they are asked about their life history and like and dislikes. Medication is issued by a trained nurse or senior carer. Some residents were not clear as to whether they had a nominated key worker. Residents thought the standard and choice of food was very good. There are a range of activities provided by four activity coordinators both in and outside of the home. Both residents and relatives are encouraged to participate. Staff appeared to have good training and were friendly and helpful to the residents. All but one member had English as their first language but the team were assured that there were no communication issues. No relatives were present at the home to engage with. Several members of staff and residents expressed that the staffing levels could be improved.

The report included recommendations to the home. It was suggested that the staffing levels are increased as a matter of urgency, that the home investigates ways to improve access to wifi and for the report to be shared with the home staff and residents.

No response from the service provider was included in the report.