Enter and view: Wheelchair assessment centre

Healthwatch Cheshire East conducted an enter and view visit to Wheelchair assessment centre on 15th April 2015. The clinic has been based at the War Memorial Hospital since July 2014. The report describes Healthwatch Cheshire East observations of the quality of what they found at the date and time of the visit.

The clinics were bright, airy and very clean. Various pieces of equipment were stored there, for patient use. Specialist equipment is ordered after assessment and wheelchair repairs and adjustments are administered by the department and sent for repairs. One clinic had a main hoist, to assist patients onto the bed area.

Cleanliness was clearly a priority and it showed, as were the friendly and helpful staff members that we spoke to. Staff were knowledgeable, friendly and efficient. Patients are treated with dignity and respect and with a clear Patient centred approach. Detailed assessment needs are dealt with at each appointment and patients given time and support to try out wheelchairs, consider seating and physical needs and be supported and advised at all times.