Enter and view: The Revel Surgery, Barr Lane
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Healthwatch Warwickshire did an announced Enter and View to The Revel Surgery, on 11th May 2015. There were no concerns observed with the external building and the surgery was clean and tidy from inside. There is surgery car parking with disabled provision and access to public parking immediately at the front of the building.
The Healthwatch team found the surgery met all their observational criteria.
The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. The responses ticked all the boxes and overall the patients were quite happy with the services. Out of the 42 respondents 40 found the surgery to be good in opening hours and 41 rated it good on cleanliness and hygiene. The overall satisfaction of the respondents was very high “Exceptional surgery – very caring in all aspects.”
The only recommendation provided was to make the notice board less cluttered and to have a specific notice about the PPG.
The surgery responded with a few points of clarification.