Enter and view: Budbrooke Medical Centre

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Summary of report content

Healthwatch Warwickshire did an announced Enter and View visit to Budbrooke Medical Centre on 18th November 2015. The surgery is in reasonably good condition on the outside and inside and has an onsite dispensary.

There was no electronic check in the waiting room, and GPs and nurses call the patients when it is their turn for appointments. They have not had to use translation for any reason so don’t have that service either.

The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. One person found the appointment booking system to be poor, but in terms of punctuality the surgery didn’t rate that bad.

Feedback from patients at this surgery was very positive with recognition that the surgery is open and responsive to feedback. The surgery was encouraged to continue its excellent work and to share best practice wherever possible.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Budbrooke Medical Centre

Details of people who shared their views

Number of people who shared their views
33
Age group
All
Gender
All
Does this report feature carers?
No
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0
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