Enter and view: Bennfield Surgery

Download (PDF 314.45 KB)

Summary of report content

Healthwatch Warwickshire undertook an enter and view visit to Bennfield Surgery on 13 July 2015.  They spoke to 25 people.

The report looks at:

  • The building, facilities and décor
  • Appointment booking
  • Surgery opening hours
  • Cleanliness/hygiene
  • Staff
  • Waiting times to be seen
  • Involvement in care
  • Overall ratings

There are two recommendations and a response from the provider

Would you like to look at:

General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
25
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
No votes have been submitted yet.