Enter and view: Dr Kapur Partners, Central Bedfordshire
Download (PDF 435.15 KB)Summary of report content
Healthwatch Central Bedfordshire produced this Enter and view report following a visit to Dr Kapur and Partners on 15th July 2015. The visit formed part of a series of visits with the following aims:
- to engage with patients of GP Practices and understand how dignity is being respected
- identify examples of good working practice
- observe patients engaging with staff (clinical and non-clinical), and their surroundings.
The three authorised HWCB representatives made the following recommendations:
Although the comprehensive complaints policy/procedure is available on the website, it is currently not signposted directly from the home page, but is ‘buried’ in the Practice Charter page. HWCB recommends that a direct link to the complaints policy be inserted on the Home Page of the Practice website. HWCB further recommends that the Patient Reference Group (PRG) page on the website is updated as the Summary Update page reflects the year 2012. Finally, Healthwatch Central Bedfordshire recommends that this report is shared with the patients and staff (clinical and non-clinical) of the Practice and to advise that if they should wish to contribute any additional comments about the report, to contact Healthwatch Central Bedfordshire direct.
The director of the surgery made the following response:
The reason for the security fencing is that the practice has been troubled by youths climbing on to the roof of the building and causing damage that is why they were put up. We do sometimes have groups of young adults gathering in the car park but this did improve once I asked the local police to get involved. The car parking is not really adequate for the number of patients we have especially when local residents continue to park here, this has been reported to NHS property services. We only allow a patient to book 10 minute appointments with the GP unless a GP has requested more time. The clinical staff are aware that we have been advertising for nurses for two years and regularly use locums when we can get them. The admin staff are always covered, some of them may feel they do more overtime than others but that is staff choice. The Clinical staff attend our complaints review meetings and the complaints procedure has been discussed at various meetings and following your report I discussed it at the nurse meeting and they all knew what the process was.