What people want from the next ten years of the NHS

Download (PDF 860.05 KB)

Summary of report content

When the NHS Long Term Plan was published in January 2019, we were asked by NHS England and NHS Improvement to engage people across the country about how the priorities set out in the plan should be implemented in their area.

Between March and June 2019, we asked people to share their views about how the NHS can better support their overall health, and how it can improve care for specific conditions as well. Collectively, more than 40,000 people across the country shared their experiences and ideas with us online and at local events.

Healthwatch then published 44 regional reports, one per NHS Sustainability and Transformation Partnership / Integrated Care System area to help local leaders understand what their communities want to see improved. As well as providing a national summary of our activities and the evidence we gathered, this document brings together insight developed through our wider work to explore what this means for policymakers and health professionals.

Would you like to look at:

General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Remote appointments and digital services
Health inequality
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Accessibility and reasonable adjustments
Administration (records, letters, results)
Caring, kindness, respect and dignity
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Oncology and cancer care
Cardiology/heart medicine
Memory clinic
Palliative/end of life care
Respiratory medicine (lung services)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Home care/domiciliary care including personal assistants and personal budgets
Care home
Respite Care
Emergency department (inc A&E)
Ambulances and paramedics
NHS 111
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Equipment services (including wheelchairs, incontinence, home adaptations)
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
40000
Age group
All
Gender
All
Sexual orientation
Bisexual
Heterosexual / Straight
Gay men
Lesbians / Gay women
Other
Pregnancy/maternity
Given birth in the last 26 weeks
Types of disabilities
Sensory impairment
Learning disability or difficulties
Mental health condition
Physical or mobility impairment
Long term condition
Types of long term conditions
Dementia
Blindness or severe visual impairment
Cancer
Deafness or severe hearing impairment
Learning disability
Does this report feature carers?
Yes
Seldom heard groups
People who are geographically isolated
Did you find this attached report useful?
0
No votes have been submitted yet.