Exploring hospital discharge at Princess Alexandra Hospital

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Summary of report content

Healthwatch Essex decided to look into people's experience of hospital discharge as a result of an increase of calls and feedback from the public on this topic.  They interviewed 15 people.

There was a clear need for staff training identified which included emphasising accurate completion of the form and developing skills of anticipating and subsequently addressing the potential needs of the patient’s post-discharge. The staff training could be supported by the incorporation of lived experience and engaging with patients and their families. Working with local support charities and organisations establishes a positive continuity of care but also can help create open and transparent relationships with the external stakeholders. 

By incorporating the above and continuing the highlighted areas of good practice which include supporting the homeless community when admitted, daily ward rounds, strong communication with external stakeholders and the usage of the discharge lounge will support the transition of the patient either home or to continued care, ultimately improving patient experience.

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General details

Local Healthwatch
Healthwatch Essex
Publication date
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Discharge lounge/ discharge team/ discharge to assess
Inpatient care/General inpatients
Palliative/end of life care

Details of people who shared their views

Number of people who shared their views
15
Did you find this attached report useful?
1
1 votes with an average rating of 1.