Enter and view report: The Lodge
Download (PDF 579.85 KB)Summary of report content
Healthwatch Wirral conducted an enter and view visit on The Lodge, a privately run residential home providing residentia care for up to 18 people.
The visit was arranged as Healthwatch Wirral was requested by a service regulator or commissioner to conduct an unannounced visit to the service.
Observations by the Enter and View representatives included:
Residents looked cared for and appeared to be happy.
Staff appeared to know the residents well and treated them with dignity and respect
Care was well balanced from a health perspective.
Staff seemed pleased with the new management arrangements.
Healthwatch Wirral made 2 recommendations:
Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently
Ensure that residents are not put at risk when sharing the garden of the Home next door.
The report includes a response from the provider.