Enter and view report: Abbeyfield Lear House

Healthwatch Wirral conducted an enter and view visit on Abbeyfield Lear House, a privately run residential home providing residential, personal care and respite care for up to 29.

The visit was arranged as Healthwatch Wirral was requested by a service regulator or commissioner to conduct an unannounced visit to the service.

Observations by the Enter and View representatives included:

 Staff were observed treating residents well and with dignity and respect.

 One resident told us that she was very happy living at Lear House. She said her room was nice and comfortable, the staff were friendly and helpful and there were plenty of activities on offer.

 The gardens were very well maintained and pleasant

Healthwatch Wirral made 3 recommendations:

 Healthwatch Authorised Representatives would have liked to be more confident that when drawing up individual Personal

Development Plans and identifying areas of development, the organisation would stress the importance of continued learning

and staff would be encouraged and enabled to take advantage of all relevant training on offer.

 Ensure that all call bells are sited within easy reach for residents.

 Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently.

The report includes a response from the provider.