Enter and view: Atherstone Surgery
Download (PDF 328.36 KB)Summary of report content
Healthwatch Warwickshire conducted an enter and view visit on Atherstone GP surgery in Atherstone on the 13th July 2016.
The surgery has 9 GPs and 5 practice nurse (plus a nurse practitioner) and serves 15500 patients.
Observations from the visit mention that the surgery is in a purpose built (in 1991) surgery which also houses the a pharmacy. They noted that The communal areas of the surgery were clean and functional, but the carpet throughout was stained in numerous places.
41 people completed a questionnaire giving their views and rating areas as either poor, average, good or excellent.
Comments from patients included:
“Telephone system is good but getting in with the GP is horrendous”.
“Parking can be a bit of a problem”.
“I feel like I’ve been listened to”.
The report makes five recommendations:
- Informing patients on the day of any delays which may impact their appointment. Good practice seen at other surgeries has involved a notice board in reception or the use of the electronic check in to notify patients of current waiting times.
- A review of the information on display is needed to ensure current posters are relevant and up to date.
- That the surgery follows up the delay in releasing the online booking service to their patients. A number of patients expressed a preference for this method of booking appointments and would utilise the facility if it was available.
- A copy of the complaints procedure is displayed on notice boards within the surgery.
- PPG to consider making use of the surgery website to post minutes of meetings and use this as a tool to recruit further members.
The report contains a response from the provider.