Enter and view: River Meadows
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Healthwatch Warwickshire conducted two enter and view visits on River Meadows, a purpose built private care home in Kineton. It is operated by Prime Life Limited and provides residential care for 41 people.
The visit was arranged to ensure that residents living at the home received an appropriate amount of staff support and care.
Observations from the enter and view representatives included:
- Interactions were respectful and friendly and consent was gained from residents when needed. During our visit on 23rd May 2016 we did observe a member of staff moaning at a resident.
- Overall the staff at River Meadows were very positive about the home and the support they received. There were no improvements that the staff could suggest to improve the quality of the service provided to residents.
- We observed Service User Experience, Dignity and Respect during our visit. We did not have any concerns during our visit on 6th September 2016. However, we did experience a situation during our visit on 23rd May 2016 which impacted on a number of residents’ experience and dignity. This was a concern to Healthwatch Warwickshire.
The report includes 4 recommendations:
That the Registered Manager review the home’s current provision of activities for the residents to ensure that residents are stimulated and engaged with in a structured and meaningful way.
That the current raised ‘lips’ on the entrance to the communal toilets are removed to allow a flat threshold to residents when accessing the facilities.
The first floor bathroom be considered for refurbishment as a priority. In the meantime, the broken bath panel should be repaired and the rubber stopper replaced on the hoist.
A risk assessment should be carried out to determine if there is a need for residents to have access to an emergency pull cord within their ensuite facilities. In the communal bathrooms and toilets all pull cords should reach the floor, have a grab handle and not be tied away out of reach.
There is a response from the service manager included in the report.