Enter and view dignity in care: Windsor Lodge

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Summary of report content

This is an enter and view report conducted by Healthwatch Bucks 20 September, 2016. During the visit Healthwatch representatives spoke to 7 people, which included a mix of staff, residents and relatives. The visit was unannounced, but the home was given a two week window.

Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.

Recommendations were made as part of this report. No response from the home manager has been attached.

Summary of recommendations:

- Continue to look for a way of increasing choice of activities and entertainment available to residents, e.g. singing and other activities to assist with mobility and health.

- Make more use of pictures to help non verbal residents make choices, for example, with food preferences.

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General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Keep Hill

Details of people who shared their views

Number of people who shared their views
7
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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