Hearing the Homeless

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Summary of report content

This report was published by Healthwatch Cheshire West 12 October, 2016. It was commissioned by NHS West Cheshire Clinical Commissioning Group, which was interested to hear how homeless people were being served by a local GP practice.

A total of 61 people filled in a survey on their opinions of the GP practice and further shared their comments.

Most were happy with the service, it was acknowledged though feedback that few were aware of the friends and family test. The friends and family test is meant to provide patients with a way to give feedback to the surgery.

There were no recommendations as such, only that people generally thought the service they received was good. Also that awareness of the friends and family test was low.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
NHS West Cheshire Clinical Commissioning Group

Details of people who shared their views

Number of people who shared their views
61
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
Seldom heard groups
Homeless people
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