Enter and view: Hazelmere Lodge

This is an enter and view report conducted by Healthwatch Bucks 29 November, 2016. During the visit Healthwatch representatives spoke to 20 people, which included a mix of staff, residents and relatives. The visit was unannounced, though a two week window for the visit was given.

Overall the home was found to be operating to an acceptable standard. There were mixed views with some good practice, but a need for greater continuity around use of agency staff and more trips outside.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendations:

- Put up written menus in every unit and picture menus where residents live with dementia.

- Ensure lounge chair cushions, perhaps cleaned by nightstaff, are put straight first thing in the morning.

- Ensure residents are reminded about activities close to when they are about to occur especially if they are to take place in a different unit to the one they live in.

- Encourage all staff to interact actively,not just reactively, with residents.

- Ensure all toilets have accessible emergency pull cords.

- Make use of the reminiscence resourcesat Bucks Libraries.

- Remind those who have difficulty withtheir sightthat there are other options to paper books and newspapers such as reading on a tablet where print can be enlarged, subscribing to Talking papers and/or Calibre Audio Library or borrowingaudio books from Bucks libraries.