Enter and view: Countess of Chester Hospital - Ward 33 Stroke Unit
Download (PDF 181.9 KB)Summary of report content
This is an enter and view report conducted by Healthwatch Cheshire West 30 November, 2016. During the visit Healthwatch representatives spoke to 4 patients and an unknown number of staff. The visit was unannounced, though it seems staff should have been aware ahead of time but did not seem to be.
Overall the ward was found to be operating to a good standard. Patients seemed to be happy with the care they were receiving.
Recommendations were made as part of this report. No response from the home manager has been attached.
Summary of recommendations:
- Introduction of a staff information board including photographs, role descriptions and uniform explanations.
- Welcome notices could be more brightly coloured and eye-catching.
- Staffing issues and patient flow issues need to be addressed by the Trust.
- Increased psychology time needed.
- Information about how to complain needs to be more clearly displayed, including PALS leaflets and Family and Friends cards.
- Relatives seating area could be improved with better lighting and display boards in vibrant colours showing positive patient feedback.
- A display board could also be introduced to celebrate staff achievements, awards and examples of good practice.