Enter and view: Holly Lodge nursing home

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Summary of report content

Healthwatch Surrey conducted an enter and view visit on Holly Lodge, a privately owned nursing home in Camberley, providing care and accommodation for up to 60 residents including those with dementia.

This Enter and View visit was carried out as part of a wider project by Healthwatch Surrey into how well care homes in Surrey are

'relationship centred’ - focusing on activity based care and supporting people to continue to be as active and independent as possible.

Observations from the enter and view representatives were summarized as:

• The residents and their environment looked clean and tidy

• We saw evidence of interaction between staff and residents, some who were complimentary about the service and staff.

• The Manager was friendly and approachable.

• Washroom and toilet facilities were clean and accessible.

• There are good accessible disabled facilities for residents and visitors.

There were no recommendations or conclusion published in the report, however it does mention that the findings in this report will be considered alongside the findings of the other twenty four Care Homes that were part of a programme of visits exploring activities provision of these services in Surrey. A summary report will be published in January including further conclusions and recommendations of the programme.

A brief response from the service provider is included in the report.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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